Return & Refund Policy

Return & Refund Policy

Effective Date: September 07, 2026

At Nextmart, customer satisfaction is important to us.

We accept return requests within:

30 days after delivery

Return Requirements

To qualify for a return:

• The item must be unused
• The item must be in its original condition
• The return request must be submitted within 30 days of delivery

Please contact our customer service team before sending any return.

Email: support@nextmartllc.com

Damaged, Defective, or Quality Issues

If your product arrives damaged, defective, or has a quality-related issue, please contact us within 30 days after delivery.

Please provide:

• Order number
• Description of the problem
• Photos or videos showing the issue

After reviewing your request, we will provide an appropriate solution.

For confirmed quality issues:

• We can provide a replacement product
• Nextmart will cover the replacement shipping cost

Refund Process

Approved refunds will be issued to the original payment method.

Once a refund is processed, your payment provider may require additional time to complete the transaction.

Non-Returnable Situations

Returns may not be accepted for:

• Products damaged through improper use
• Items modified after delivery
• Returns submitted without prior contact